The airline has re-defined customer convenience by becoming the first airline to launch self-check-in kiosks for its domestic fliers that aims to make the customer service hassle free and the check-in process expeditious.
Under this initiative, started on May 1, 2016, customers can procure the boarding pass by using the self-check-in kiosks also known as CUSS (Common Use Self Service) near the check-in area at the airport. The exclusive service presently covers 26 domestic centers at Aurangabad, Bangalore, Bhopal, Bhubaneshwar, Calicut, Coimbatore, Cochin, Chennai, Goa, Hyderabad, Indore, Jaipur, Jamnagar, Jodhpur, Kolkata, Lucknow, Nagpur, New Delhi, Mumbai, Mangalore, Raipur, Rajkot, Trivandrum, Udaipur, Visakhapatnam and Varanasi.
The self-check-in kiosks helps in extended service availability, reduces customer wait time, eliminates queues, expands service capacity with multiple kiosks, thereby speeding up the check-in experience. At Mumbai International Airport Limited (MIAL), two kiosks (on each at extreme left and right) have been equipped for this purpose with required signage. The fliers using this service can skip the check-in queues and head to a dedicated baggage drop counter, where the actual baggage weight will be updated in the system and accepted for loading in to the aircraft. The self-check-in kiosks will be in addition to the offline counters.