A Touchless’ ATM solution has been successfully developed and tested in light of COVID-19 by AGS Transact Technologies Limited (AGSTTL), a leading provider of end-to-end cash and digital payment solutions and automation technology. ATM cardholders can now withdraw cash from an ATM by scanning a QR code on the machine’s screen without having to touch the surface. AGSTTL is currently providing a demo of this solution to banks.
This contactless solution by AGSTTL enables a bank customer to perform all the steps required to withdraw cash from an ATM using the mobile application itself. The customer simply has to scan the QR code displayed on the ATM screen and follow the directions on their respective bank’s mobile application. This includes entering the amount and mPIN required to dispense the cash from the ATM machine. The QR code feature makes cash withdrawals quicker & more secure, and negates the chances of compromising the ATM Pin or card skimming.
Says Ravi B. Goyal, Chairman and MD, AGS Transact Technologies Limited, “In the wake of the global pandemic, we have been working towards providing customers with more streamlined and simplified user experience. India continues to have a strong base for cash transactions while QR code and BHIM UPI remain a popular choice for making digital payments. Our new Touchless ATM solution is an extension of the flagship QR Cash solution which ensures the safety of the users and will provide a seamless cash withdrawal experience with enhanced security. With minimum investment, the banks can enable this solution for their ATM networks by upgrading the existing software. We are confident that this solution will resonate with Banks and customers alike.”
Mahesh Patel, President & Group Chief Technology Officer, AGS Transact Technologies Limited said, “The seamless, cardless and touchless withdrawal method is designed to provide easy transaction flow, without the need to touch the ATM screen or enter the pin. It will help in minimising apprehension and reinstate customer confidence in using ATMs in the current scenario. Additionally, the solution will further ATM transactions whilst also enabling banks to access consumer data in order to offer customised solutions.”
AGSTTL has installed, maintained and managed a network of approximately 72,000+ ATMs across the country and also provides customised solutions to leading banks in India. The company had earlier introduced UPI-QR based Cash withdrawal solution in partnership with Bank of India. During the lockdown period, AGSTTL with its partner banks has been providing critical services like sustenance of ATM operations, cash replenishment services and various back-end operations which enable digital & merchant solutions. AGSTTL also initiated mobile ATMs in partnership with leading Banks in more than 20 cities & towns to provide added convenience to the public.
How it works –
Step 1: Open the Bank mobile application on your smartphone and select QR Cash Withdrawal
Step 2: Enter the amount you wish to withdraw on the mobile app
Step 3: Scan the QR code on the ATM screen
Step 4: Confirm the amount by clicking on ‘proceed’ in the app
Step 5: Enter the mPin no. to authenticate the transaction
Step 6: Collect the Cash & Receipt