Commerce Ministry Launches Twitter Seva

Minister of State for Commerce & Industry (Independent Charge), Smt. Nirmala Sitharaman addressing at the launch of the Twitter Sewa for redressal of queries/grievances/suggestions etc., in New Delhi on April 21, 2016. The Secretary, DIPP, Shri Ramesh Abhishek holding is also seen.

In a major initiative to get administration of the Ministry of Commerce & Industry closer to people and changing the paradigm of Governance, the Minister of State for Commerce & Industry (I/C)   Nirmala Sitharaman launched the “Twitter Seva” here today.

Through this Twitter Seva, queries on matters relating to Department of Commerce (DoC) and Department of Industrial Policy & Promotion(DIPP) will be answered. Queries regarding DGFT, DGS&D, SEZs, Tea, Coffee, Rubber & Spices Boards, APEDA, MPEDA and any other matter relating to Department of Commerce will be addressed by DoC while queries regarding Manufacturing Policy, Industrial Corridors, Investment Promotion, Make in India, Start-up India, Foreign Investment Promotion Board (FIPB), FDI, Intellectual Property Rights, Patents, Trade Marks, Designs, Geographical Indicators, Copyrights, Paper, Light Engineering Industry, Cement, Linoleum and Rubber Industry will be addressed by DIPP.

Under this Seva, anyone who is desirous of assistance from the Ministry of Commerce & Industry can use the hashtag #mociseva . An institutionalized mechanism with a special Twitter cell has been created in the Ministry manned by a set of dedicated officers who will monitor and direct all the tweets to the concerned officers of the Department. All officers have been sensitized to respond to the tweets within a short time frame. This Seva is open to all the services provided by the Department of Commerce and Department of Industrial Policy & Promotion.

This claims the government ” is an initiative of the Minister of Commerce & Industry keeping in line the dictum ‘Minimum Government, Maximum Governance’ of the Prime Minister”.