Phishing is a type of fraud that involves stealing personal information such as Customer ID, IPIN, Credit/Debit Card number, Debit/Credit Card expiry date and CVV number among others.
“Fraudsters can use several means to appear to be a genuine source”, say Paytm. They can even use technology to mask their real phone numbers so you see the legitimate Paytm Customer Care number +91 9643–979797 as the caller ID.
Here are a couple of baits fraudsters often use to cheat unsuspecting consumers:
1. “Hi Sir/Ma’am, you have won an exclusive offer reserved for our top customers only. Please share your credit/debit card details so we can transfer the gift money to your bank account.”
2. “Hi, I’m calling from Paytm. We have launched a KYC drive across India. Doing KYC would mean you can accept up to INR 1 lakh in your Paytm Wallet. However, I would need some proof of identification and your credit/debit card details.”
3. “Hi, I’m calling from Paytm. We are happy to let you know that you have won an additional Rs. 5000 cashback on your latest purchase. Please share your credit/debit card number so we can credit the money directly into your bank account.”
4. “Congratulations! You have been nominated as a ‘Top Paytm Merchant’ in your locality and are now eligible for a Special Booster Pack. This will further upgrade the limits of your Paytm Wallet. Please share some proof of identification and your credit card details to avail this great offer.”
Whenever you receive such suspicious calls, messages or emails, please adhere to these precautionary measures:
•Disconnect immediately and share the fraud number with Paytm by calling their helpline number — +91 9643–979797.
•Call Paytm immediately if you have mistakenly revealed your Paytm Wallet details to someone.
- Never share confidential details when you receive such unsolicited calls, SMSes or emails.
- If you get a SMS/call asking for sensitive information, kindly do not provide these details.
- Don’t open or forward these suspicious links via email, SMS or chat.