HDFC securities, a leading broking firm has rolled out voice-based services on Google Home, Google Assistant and Amazon Alexa. According to the company”Customers are now looking for an omni-channel and seamless on-demand experience. These voice skills will provide them with a self-service digital channel to interact with HDFC securities. A customer can now get assistance in account opening, investment ideas in equity and MF’s through ‘Arya’ – India’s first virtual assistant to offer services through voice IoT devices in the broking space. In some time, Arya will also be available on HDFC Securities mobile trading app and website”.
A user can do the following with Google Home, Google Assistant and Amazon Alexa:
• Open an account: User could invoke ‘Arya’ and select the option for opening an account. The user would get a request to share their mobile number, following which the account opening team would connect and initiate the user’s on-boarding process with HDFC Securities.
• Get Investment Options: The user would get investment options on stocks and mutual funds.
• Invest in stocks: If the user selects investment option in stocks, HDFC securities via ‘Arya’ would present the user with the latest stock recommendations. The user has an option to go through them and invest accordingly. If the user chooses to invest, then a smart link will be sent across to the HDFC securities’ customer’s mobile number from where he can complete the transaction.
• Invest in Mutual funds: If the user selects to invest in mutual funds, ‘Arya’ would present the user with a choice to select schemes based on the investment need. Once the selection is made, Arya would forward the link of Digify (which is HDFC securities’ paperless mutual fund platform) on the user’s mobile to complete the transaction.
Dhiraj Relli, MD and CEO – HDFC securities said “It is our continuous endeavour to offer a simplified experience to our customers. Our latest offering reflects our philosophy that disruptive technologies could lead to an enhanced customer experience. In our view, broking via voice-based IoT is a path-breaking innovation and would create new standards in the industry. Such technologies will help us improve convenience to invest in markets and get us closer to our organizational goal of being completely digital”.
Announcing the deployment, Nandkishore Purohit, Head Digital Business & Strategy, HDFC Securities, added, “In today’s fast-paced, tech-driven world, customers are looking for an on-demand experience. While we are the first in India amongst brokers to enable broking services via voice IoT devices, we believe that voice is the next leg of growth for service-oriented companies. A study suggests that by the year 2020, 50% of the searches will be voice-based, which will help us in generating business going forward.”